As a past Epic training manager and current consultant to hospitals that implement training programs, one of my critical responsibilities is hiring.
A new Epic implementation requires an influx of training personnel to teach users about their new system, and that means looking at a lot of resumes to find capable new hires for the project.
While I would love to report that hiring managers thoroughly review the qualifications of each and every applicant, the initial screen for most training assignments is more rapid fire. An honest recruiter will tell you that they are quickly scanning hundreds of resumes a week, seeking certain key words and experiences that match the requirements of the training assignment.
If you are an Epic trainer seeking consistent work, understand that a vague or poorly-written resume will sink your job chances like a stone. To clear the initial screen and get to the interview phase, you must present employers and staffing agencies with an organized, well-written, error-free resume.
So what makes an Epic training resume shine? Well, I can only tell you what I look for when I am hiring, but I hope some of my advice below will help you bring your strengths as a trainer to the forefront and improve your odds for landing that next assignment.
Epic Training Delivery Experience
Experienced CTs and PTs should highlight multiple cycles (ideally four or more) of classroom training delivery on their resumes. I consider At-The-Elbow (ATE) support a plus, but not a substitute for training delivery experience. If you have done both, highlight your training delivery responsibilities first and foremost, separating those skills out from any ATE work you may have done.
Ability to Train Multiple Roles
As a hiring manager, I want to know which roles within an application you are comfortable training. If you have delivered lesson plans for multiple roles—physicians, nurses, techs and non-clinical staff—then highlight that on your resume. Your experience teaching different roles is an asset and makes you more marketable.
Strength in Numbers
Clearly show the number of individuals you trained on a given project. Frame your experience with statements like: “Trained over 75 physicians in classroom style setting,” or “Responsible for training medical staff, including 4,500 nurses and 300 ATE interns.”
In-Depth Epic Knowledge
Epic trainers will often show experience teaching a multitude of modules. To further stand out, showcase current certifications, if you have them. I also look for trainers who have taught closely related modules like ClinDoc and Stork, Willow and Beacon, or Grand Central and Cadence. A mastery of these logically paired modules shows a strong understanding of Epic workflows.
Another plus for Epic trainers is master training environment (MST) knowledge. True build experience in MST can be a real differentiator on certain projects. Highlight your skills with statements like: “Assisted in the build of MST1 and MST2,” or ”Assisted in maintaining training environment to reflect leadership decisions and enhancement/build fix issues.”
Awards and Extracurriculars
I’m talking here, of course, about career-related accomplishments that help you stand out. Have you presented at an Epic UGM meeting, did you graduate with honors from nursing school, or did a previous employer recognize you for excellence on the job? If so, let me know on your resume.
One more note: while my tips here are intended to help you accentuate your best attributes, there are also things that I commonly see on training resumes that should, in my opinion, be avoided.
In particular, a red flag for me is a cut-and-paste job description, where a trainer repeatedly uses the same description for each project.
Each project is unique and your role on each is likely varied. Ideally, your resume shows a progression in skills and experiences over time. If you lack the imagination to accurately describe your responsibilities and deliverables for each project, then you won’t make it past my initial screen.
Vicki Davis is Healthcare IT Leaders VP, EHR Activation and Training. She has led large-scale training and delivery teams at Providence Health and Systems and Stanford Health and has overseen classroom-based and online learning programs for tens of thousands of end-users over the past decade.