Integration
Connecting internal systems and sharing data outside your walls are new imperatives. We tackle your challenges using the latest data exchange standards and integration engines.
- Interface Development – Our expert interface developers are skilled in the latest technologies and standards (HL7, FHIR, CCDA) to support your organization’s integration and interoperability goals.
- Integration Engine Strategy – Deep technical expertise to help you assess and optimize the most common integration engines, including Epic Bridges, Cerner Open Engine, Infor Cloverleaf, Corepoint, Mirth Connect and others.
- HIE Consulting – Strategy and support for HIE (Health Information Exchange) with external partners to ensure security and interoperability.
Optimization
Keep your enterprise clinical and business solutions humming with maintenance and optimization services.
- Upgrade strategy and delivery – As vendors increase the frequency of system updates, customers need to adjust. Let our experts advise on governance and change management policies, and turn to our consultants for technical know-how.
- Workflow changes – Workflow changes to improve efficiency are common after Go Live. Let our consultants support you with comprehensive planning, testing, implementation and training resources.
- System maintenance – Our on-demand consultants provide full-lifecycle support for critical applications. Promote system efficiency and optimization with our expert staff dedicated to your solutions.
- QA and testing – Our testing managers and leads conduct automated and manual tests and support all of your QA needs, including the creation and execution of testing plans and creation of test scripts.
- Managed Services – Application updates and support tasks require expert resources, but not necessarily full-time resources—that’s where Healthcare IT Leaders Continuous Managed Services can help.
Implementation
Experienced, end-to-end implementation planning, staffing and support for clinical, business and financial solutions. Together we plan, build, test and launch enterprise solutions.
- Project management – Our certified health IT project managers guide complex implementations using standardized methodologies, including Agile. PMs lead overall strategy and planning, direct day-to-day activities, report on timelines and key milestones, and act as a critical bridge between clients, vendors and consultants.
- Consultant Staffing – Trust our recruitment team to identify experienced implementation resources. Whether you need a single consultant for a short-term assignment, or an entire project team for a multi-year engagement, our Consultant Advisors will find the right talent to meet your staffing objectives.
- Design and Build – Turn your requirements into code with our developers, analysts, solution architects and technical architects. Our EHR build consultants offer deep technical expertise for Epic and Cerner clinical, rev cycle and pop health initiatives.
- QA and Testing – Contract talent to write and execute test scripts and implement comprehensive testing plans. Find consultants for manual, automated and performance testing needs, remote or onsite. Key roles include testing coordinators, analysts, leads and engineers.
- Instructional Design & Training – Develop a curriculum and training solution for any enterprise application. Turn to us for training program directors, instructional designers, content developers and trainers. Our experts have led large-scale training programs supporting thousands of end-users.
- Go Live Support – Specialized expertise to plan and execute critical Go Live and cutover activities. At-the-elbow consultants support end users to ensure successful knowledge transfer. Command center planning and management teams direct our ATE resources and troubleshoot issues for Go Live success.
- Chart Abstraction – Let us manage the time-consuming, manual abstraction of data and documents from legacy patient records into the correlating data fields or locations within your new EHR.
Project Management
Governance to Go Live, our certified project management resources help organizations build and manage effective plans for IT project success.
- Project Management Staffing – Our recruiters help you identify top project managers for short-term projects and full-time placement. Screen and hire healthcare-experienced PMs that meet your exacting standards—and your budget.
- PMO Strategy – Formalize and build a project management organization utilizing our framework and consultative support. Establish repeatable, scalable processes to ensure consistent project delivery aligned to the strategic goals of your business.
- Project Charter & Governance Development – Critical first steps in any project include defining the charter and setting governance policies and procedures. Our experts can guide you through these foundational activities, mediating differences and ensuring consensus along the way.
- Change Management Strategy – Major IT changes are often met with organizational resistance. Effective change management strategies implemented by our advisors can help minimize disruption and mitigate risk.
- Agile Project Management – Agile software projects utilize iterative and distributed project management. Turn to us for agile project leaders and scrum masters who are certified and experienced in delivery based on agile principles.
- Project Coordination – Project Coordinators conduct myriad tasks that range from administration and scheduling to weekly reporting and budgeting. We identify and place skilled coordinators to support projects of any size and complexity.
Custom Development
Your requirements. Our developers. Let our experienced solution architects and engineers build solutions to meet your unique needs.
- Full-Stack Developer Staffing – Front end. Back end. Databases and more. Our technical recruiters screen and identify experienced developers for project-based and full-time hiring. Common requested skills include: HTML, CSS, Javascript, Ruby, Python, PHP, MySQL.
- Custom Application Design & Development – Using our 3-D build process (Discover-Develop-Deploy), our in-house solution architects and engineers will guide you from concept to launch—building custom applications aligned to your business goals.
- Mobile Application Development – Create custom mobile applications for internal use or commercialization. Our “develop once, deploy anywhere” approach ensures usability on any platform or device.
- App Store Consulting – We’re an Epic AppOrchard partner, a Salesforce AppExchange partner and have deployment experience on the commercial app stores (Apple, Android, Microsoft).
Go Live & Training
Our training and activation solutions increase adoption and ensure effective learning and knowledge transfer.
- Training Leadership and Staffing – Staff your training programs with experienced experts who specialize in software instruction. Hire training directors, training managers and credentialed trainers.
- Instructional Design – Develop comprehensive courses, curriculum, training materials and student guides for effective end-user learning. Instructional designers are available for project-based assignments and full-time hire.
- Go Live and At-The-Elbow Support – More than just a provider of Go Live staffing, we offer comprehensive Go Live services including planning and cutover management, command center leadership, ATE management and post-live stabilization and support.
- Provider Activation Strategy – Clinical end users are key stakeholders in any healthcare IT program. Activate providers through workflow optimization, mentorship, super user training, town halls and other techniques as recommended by our advisors.
- LMS Support – For system-wide training initiatives, setup and maintenance of a robust learning management system (LMS) is key. Our expert consultants offer best practices for LMS planning, support and ongoing administration and reporting.
- eLearning – Create eLearning programs to supplement and enhance classroom training. Our training advisors can help you develop and deploy eLearning platforms and curriculum to support on-demand training and compliance needs.
Expert Consultants
Colin
Senior Vice President, Strategy and Consulting
- Extensive RCM consulting experience working with healthcare finance and operational professionals
- Past RCM engagements at Allina Health, Ardent Health Services, Steward Health Care, University of Chicago and Piedmont Healthcare
- Prior RCM transformation consultant with Deloitte
- BBA, Finance, and Risk Management & Insurance, Univ of GA
Brady
Vice President, EHR and RCM
- 10+ years of EHR Implementation experience
- Epic & athenahealth expert: successfully integrated across 1,000+ ambulatory settings
- Launched EHR training for 2,000+ staff while at Optum