Industry-Leading Managed Services Expertise
Comprehensive Coverage Across Leading Applications
Our support spans the most widely used EHR and ERP platforms (current and legacy), including Oracle Health (Cerner), Epic, Workday, MEDITECH, UKG (Kronos), and more. We also support integrations with ancillary clinical, financial, and middleware systems.
Proprietary Tech-Enabled Services
Advanced technology is built into every service offering, automating key tasks and creating greater efficiency, while real-time performance dashboards and alerts help proactively monitor system health and drive continuous improvement.
US-Based Center of Excellence
With a centralized, onshore delivery model, our Kansas City-based AMS hub provides 24/7/365 support that leverages proven technologies and ITIL best practices to ensure rapid response, consistent communication, and operational continuity.
Flexible Engagement Models with Predictable Pricing
We offer flexible, tailored delivery models designed to meet your organization’s budget, resource structure, and strategic priorities. Whether you need full application management services (AMS), targeted upgrades, or managed staffing, our services scale to meet your needs.
Led by Former Health IT Executives and Certified Specialists
Led by former healthcare technology executives, architects, and analysts, our experts bring a minimum of 3+ years of clinical and application-specific experience to each engagement—ensuring informed, context-aware service from day one.
Industry-Leading SLAs and Performance Guarantees
We deliver measurable results, including 95% resolution of critical issues within 4 hours and 99.9% Service Level Agreement (SLA) compliance. Plus, our engagements include performance-based commitments with service credits for unmet SLAs.
Security and Compliance
Our support model is designed to meet the highest standards of privacy and protection. We are SOC 2 compliant, HIPAA and NIST-aligned, backed by $20M in cyber liability insurance, and deploy multi-layered security controls including encryption, endpoint detection, and phishing prevention.
Accelerated Transitions with Expert Onboarding
Streamlined onboarding—including knowledge transfer, SLA alignment, workflow integration, and change management—means most organizations are fully transitioned within 60 to 90 days, with a dedicated site lead and transition team to ensure a seamless handoff.
Next-Generation Managed Services
| Traditional Managed Services | Modern Continuous Services |
|---|---|
| Reactive and waits for things to break | Proactive and focused on prevention |
| Manual, human-driven processes | Automated, technology-driven solutions |
| Ticket-based response after failure | Real-time detection and prevention |
| Frequent downtime disrupting care | Minimal disruption to clinical workflows |
| Limited ability to scale | Grows and adapts to organizational needs |
| Higher, less predictable costs from inefficiency | Lower operational costs through automation |
| IT staff buried in repetitive tasks | IT teams freed up to focus on innovation |
The Pillars of Continuous Services
Built on proven technologies and ITIL best practices, our approach spans the full lifecycle of enterprise application support, combining operational efficiency, clinical reliability, and cost predictability.
Technology Enablement
- Robotic Process Automation (RPA)
- Artificial Intelligence (AI) integration
- Data Cleansing, Integration, and Migration
- Custom Events
Operations & Monitoring
- Batch/Ops Job Monitoring
- Performance Tuning
- Interface Monitoring
- IT Service Management
Support & Maintenance
- Incident, Change, and Problem Management
- Preventive Maintenance & Performance Improvement
- Custom Reports
- Application Upgrades
Customer Benefits of Continuous Services
24/7 Monitoring and Reliable Application Support
Real-time monitoring and expert application support mean fewer disruptions and faster response times.
Enhanced End-User Satisfaction
Optimized system performance improves usability and user experiences across departments.
Lower Operational Costs and Fewer Errors
Automation and preventive maintenance reduce manual effort, data inaccuracies, and rework.
Increased Client IT Staff Efficiency
Internal teams are freed from repetitive tasks, allowing focus on strategic initiatives and innovation.
Scalable Support for Growth and Innovation
Flexible models and technology enablement ensure your systems can scale with organizational demand.
Self-Healing and Automated Remediation
Our intelligent automation framework enables systems to detect anomalies and self-correct common issues without human intervention.
Is Your Organization Ready for Continuous Services?
Download our whitepaper to discover the full benefits of transitioning to a new, proactive model of IT support.
Expert Consultants
Jody
Senior Vice President, Continuous Services
- 20+ years of experience in global technology operations
- Senior executive leader at Cerner Corp. (now Oracle Health), responsible for Support Services business and Client Success.
Todd
Executive Director, Continuous Services
- 26+ years at Cerner Corporation, with roles including VP ITWorks & VP Application Service Sales
- Extensive Application Managed Services experience
- Strong Oracle Health knowledge and a focus on process improvement
Paul
Vice President, Technology
- 24 years of healthcare experience, 21 years at Cerner
- Engineering expert
- Named inventor on 14 patents
Ready to Elevate Your Application Support?
Whether you’re experiencing slowdowns, staffing challenges, or support gaps, our team of experts is ready to help. Connect with us today, and let’s discuss how Continuous Services can help your organization transform system reliability, free up internal IT resources, and stay ahead.
FAQs About Continuous Services
Traditional managed services typically focus on reactive “break/fix” responses with defined service hours, while our continuous services model provides 24/7 proactive monitoring, intelligent automation, and preventive maintenance. Rather than waiting for systems to fail, we identify and address potential issues before they impact your operations, resulting in less downtime and more reliable healthcare IT systems.
Our continuous services model enhances healthcare operations through real-time monitoring, automated issue prevention, expert application support, and optimized system performance. This results in fewer disruptions to clinical workflows, faster resolution times, improved user experiences, and the ability for your internal IT team to focus on strategic initiatives rather than routine maintenance and troubleshooting.
We provide platform-agnostic support across major EHR and ERP systems used in healthcare, including Epic, Oracle Health (formerly Cerner), MEDITECH, Workday, UKG, and more.
Our proven implementation methodology typically enables go-live within 60-90 days. This streamlined process includes discovery, build, validation, training, and transition phases, all managed by a dedicated site leader who ensures minimal disruption to your operations during the transition.
Our continuous services include industry-leading SLAs that ensure compliance and security. We maintain rigorous HIPAA-compliant security protocols with real-time monitoring for potential threats. Our US-based support team has deep clinical and technical experience with healthcare systems and understands the critical nature of protected health information.
Yes, our platform-agnostic model is designed to seamlessly integrate with your existing IT environment, including current and legacy systems. During the discovery phase, we assess your current infrastructure, identify integration requirements, and develop a tailored implementation plan that works with your specific technologies and workflows.