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Service Now / Nuvolo Solution Architect

Job Order #022382
  • Posted On: August 16, 2022
  • Position Title: Service Now / Nuvolo Solution Architect
  • Position Type: Permanent
  • Work Location: Remote
  • State: United States
Job Summary:
Chanteal Heard headshot

Lead Corporate Recruiter Chanteal Heard is recruiting this position.


Advance Your Career at an Industry Leader

Ranked on the Inc. 5000, voted one of Atlanta’s Best Places to Work, and named by Forbes as one of the nation’s top recruitment companies, Healthcare IT Leaders seeks a motivated Business Development Representative with previous healthcare sales experience to join our firm. We offer competitive benefits, a flexible and family-friendly work environment, and offer training and community volunteering opportunities.


Solution Architect Job Description

We are seeking a ServiceNow / Nuvolo Solution Architect to join our firm as a full-time employee or contractor to play a pivotal role in the continued growth of our Nuvolo practice!



·     Architecting and designing the transformation process for client ServiceNow application from legacy solutions to their new ServiceNow platform-based solution 

·     Services implementation leveraging core knowledge of ServiceNow ITSM platforms

·     Technically lead the development of plans, roadmaps, and blueprints to enable client transition from legacy environments to ServiceNow-based organization with a modern platform, enhanced functionality, and cloud infrastructure to support the long term cost and efficiency objectives for our clients  

·     Provide enhancements and customization to Nuvolo’s portfolio of ServiceNow applications in support of the client’s specific needs utilizing JavaScript, CSS, HTML, and other web-based scripting tools and methodologies 

·     Provide demonstrable consulting expertise in the form of well-developed listening skills, requirements gathering, problem resolution as well as the ability to make well-supported recommendations based on experience in mid-market and Fortune 500 client environments

·     Achieve high level of client satisfaction on all Nuvolo Professional Services engagements

·     Take a leadership role in planning and managing client discovery and assessment activities 

·     Effectively define a high-level client program and action plans for transformation activities 

·     Identify opportunities to drive more value from successfully implementing our ServiceNow-based solutions within our client’s environment

·     Understand and ensure adherence to project scope



·     Strong knowledge of SDLC methodologies such as Waterfall, Agile, and Scrum

·     Expert level knowledge in ServiceNow scripting and web technologies (XML, HTML, JAVA Script, AJAX, CSS, and HTTP/S)

·     Deep understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment

·     10+ years of experience in IT infrastructure and application development space

·     5+ years of client-facing consulting experience

·     5+ years of leadership-level experience with Enterprise Management tools (such as IBM Tivoli, BMC, CA, HP) and IT Service Management tools such as ServiceNow and BMC Remedy

·     ServiceNow certification (Implementation Specialist preferred) and ITIL certification (Practitioner or Service Manager preferred)

·     Bachelor’s degree in Information Systems or related field preferred


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

To learn more about this and other positions, contact Chanteal Heard at or chanteal.heard@healthcareitleaders.com. Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at www.healthcareitleaders.com.

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