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Cerner Support Team Lead

Job Order #13849
  • Posted On: June 18, 2019
  • Position Title: Cerner Support Team Lead
  • Position Type: Contract
  • State: Pennsylvania
  • City: Philadelphia
Job Summary:
Andy Bryant

Consultant Advisor Andy Bryant is recruiting this position.

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Our client located in Philadelphia PA is seeking a Support Team Lead for 3 month + contract.

Responsibilities include:

• Plan and manage the operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance
• Manage production support ticket queues 
• Manage the creation and maintenance of knowledge databases to support business processes to deliver more efficient problem identification and resolution
• Analyze incoming ticket data and seek opportunities to balance resources, improve processes and increase productivity
• Identify trends and propose solutions to mitigate issues related to client and solution delivery satisfaction issues, manage client expectations, and develop plans to exceed client expectations
• Manage routine associate situations
• Direct the work efforts and results of a team of associates
• Develop team goals and manage them for results
• Develop associates through coaching performance, completing performance reviews, goal setting and development planning
• Promote diversity and create a respectful work environment

To learn more about this and other positions, contact Andy Bryant at 678-636-4445 or abryant@healthcareitleaders.com 

Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at www.healthcareitleaders.com

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